Privacy Policy

Effective Date: January 1st, 2025

At Sonia Fayes Botanicals, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services. By using our services, you agree to the terms outlined in this policy.

We collect the following types of information to provide and improve our services:

a. Personal Information

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (credit/debit card details, processed securely)

b. Non-Personal Information

• IP address
• Browser type and version
• Device type
• Usage data, such as pages visited, time spent on the site, and referring URLs

c. Voluntarily Provided Information

• Survey responses
• Product reviews
• Communication preferences

The information we collect is used in the following ways:

• To process and fulfill your orders, including shipping and returns.
• To send order confirmations, invoices, and updates about your purchase.
• To provide customer support.
• To personalize your shopping experience and recommend products.
• To send promotional emails and special offers (you may opt out at any time).
• To improve website functionality and user experience through analytics.
• To comply with legal obligations and prevent fraudulent activities.

We take your security seriously and use industry-standard measures to safeguard your data:

• Encrypted payment processing through secure third-party platforms.
• Secure Socket Layer (SSL) technology to encrypt sensitive data.
• Regular system updates and malware scanning.
• Restricted access to your personal information within our organization.

Despite our efforts, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties to provide services, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., USPS, FedEx, DHL)
• Marketing platforms (e.g., Mailchimp, Google Analytics)

These third parties are bound by confidentiality agreements and can only use your data to perform the services requested.

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Help us understand how visitors use the site.
• Advertising Cookies: Deliver personalized ads based on browsing behavior.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website performance.

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at 

info@soniafayesbotanicals.com

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any external sites you visit.

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, it will be deleted promptly.

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Effective Date" at the top of the policy will indicate the latest revision.

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Sonia Fayes Botanicals
Email: info@soniafayesbotanicals.com
Phone: (850)824-8222
Address: 9216 N Palafox St. Pensacola Florida 32534