Return and Refund Policy

At Sonia Fayes Botanicals, we take pride in crafting high-quality botanical products and ensuring customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

• Eligibility: Products must be returned within 30 days of purchase. To be eligible for a return, items must be unused, unopened, and in their original packaging.
• Non-Returnable Items:
  • Gift cards
  • Sale items or promotional items
  • Perishable goods such as fresh flowers or custom-made products

1. Initiate a Return: Contact our customer service team at info@soniafayesbotanicals.com with your order number and reason for return.
2. Return Authorization: Once approved, you will receive instructions on how to return your item.
3. Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to your original method of payment.

We replace items only if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your item.

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos and details. We will resolve the issue promptly.

If you have any questions about our return policy, feel free to reach out at info@soniafayesbotanicals.com